The Team Lead is responsible for managing daily operations of the Service Desk of their functional group, managing individual contributors, representing the team within the department, and helping to ensure that the team is constantly developing and improving. This position will report to the Manager of the Service Delivery Team.
The Call Center Manager is responsible for leading and mentoring the Client Support team, providing ongoing guidance and fostering a collaborative, innovative work environment. This role involves setting clear goals, monitoring team performance, and delivering consistent feedback to ensure both individual and departmental success.
As the Manager, Customer Happiness Operations, you will oversee the daily operations and performance of AG1 global Customer Happiness (CH) teams across multiple regions, supporting efforts to deliver outstanding customer experiences through internal teams and BPO partners. You will foster a customer-centric culture, optimize performance metrics, and drive improvements in customer retention and satisfaction.
The Supervisor, Patient Access oversees the Patient Access staff in one or more clinics, ensuring patients, their families, caretakers, and referrals to Hanger Clinic feel welcomed and supported throughout their visit by providing best in class customer service. This role supports clinicians and monitors documentation, patient outcomes, and Net Promoter Scores (NPS), while enforcing compliance and ensuring adherence to workflow processes.
The Vertical Operations Intern will support the Operations team in tackling critical operational challenges/projects. This role involves ideating, piloting, testing, and rolling out new processes to improve customer service. The intern will also help make recommendations to improve customer support, identify opportunities for improvement, and drive operational excellence across teams.
This position will be overseeing the day-to-day operations of the Consolidated Scheduling Team, which is responsible for inbound patient phone calls related to scheduling new patient appointments. This team serves as the first point of contact with Hanger Clinic patients. The role involves reviewing performance metrics, collaborating with management, ensuring staffing decisions support operational success, and working on process improvement.
Manage a team of spirited Member Services Representatives, working alongside the Managers and Directors of Maven Operations Team. Play a pivotal role in building team culture and processes to ensure delivery of high quality, emphatic care to members along their family planning journeys. Problem-solve with team members and motivate others. Flexibility to work a variety of shifts during business hours, primarily Monday through Saturday, within Eastern U.S. time.
As a Regional Director of Dining Services, you will establish and communicate dining and service standards to meet the company goals and mission to all communities in the assigned region(s). This role involves organizing, managing, and coordinating the daily functions for the dining service departments at each community, along with their team members. You will create and provide training to ensure excellent service, hospitality, and quality food for residents and guests.
We’re searching for an Enterprise Customer Project Manager to join our team to onboard insurance agencies onto our payment platform, Applied Pay. The Lead Implementation Manager is responsible for the initiation, planning and execution of Applied Pay implementation among our medium to large agency clients.