The City (Operations) Manager will oversee the day to day operations of parking facilities in the Salt Lake City area, ensuring a world-class parking experience and strong local support to property owners. This role requires flexibility, strong leadership, and excellent problem-solving skills to manage variable schedules and high-pressure event days; position is 40 hours per week, with hours fluctuating based on the event schedules of local stadiums/arenas and operational needs.
This dual-role position is vital in setting the standard for client excellence while supporting the success and development of fellow onboarding team members. In addition to managing their own book of clients, the Team Lead will provide coaching, troubleshoot team escalations, assist with prioritization, and serve as the go-to support resource for the broader team. The Team Lead will work closely with the Sr. Manager of Onboarding to implement best practices.
The Admissions Team Lead is accountable for achieving student start target objectives within designated Keypath Academic Partners by providing customer service and proactive coaching support. They collaborate with the Admissions Manager to implement new processes, deliver training and coaching to Advisors, and motivate the team through initiatives. Responsibilities include people leadership, sales management, process management, and stakeholder engagement.